How can we help?
All Users
Admins & Site Admins
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Basic Employee Training
- Logging into MyVCM
- Completing Assigned Pending Actions
- What is the Compliance Score & Rank in MyVCM?
- Accessing Pending Actions from an Email
- Completing an Electronic Signature in MyVCM
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Video Resources
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FAQ's
- How is the Activity Compliance Score Calculated?
- Why did I get a notification of a task due many days out?
- Will Ostendio be the assessor for my HITRUST/SOC 2/etc certification?
- I need to provide validation documentation for my auditor, can you provide that?
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Role Management
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Risk Management
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MyVCM Document Wiki
- How to Modify the MyVCM Wiki Homepage
- What are the Search Capabilities in the MyVCM Wiki?
- How to Add a Published MyVCM Document to the MyVCM Wiki
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Vendor Connect
- What is Vendor Connect?
- How to Create and Send a Risk Assessment using MyVCM Vendor Connect
- How to send a MyVCM Lite Invitation to a Vendor
- MyVCM Trust Network Licensing
- What is the MyVCM Trust Network?
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Auditor Connect
- What is Auditor Connect?
- How to Get a Quote from an Auditor
- What is Data Sharing?
- Auditor: How to Accept a New Quote Submission
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MyVCM Crosswalk Assessments
- How to Clone a Self Assessment to create a Vendor Assessment
- How to create an Assessment from Blank
- How to create an Assessment from an Import
- How to create an Assessment from an Industry Template
- What are Question Type Options when creating an Assessment?
- How to Complete an Assessment
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MyVCM Crosswalk™
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FAQ's for Admins
- Risk Score & Level Definitions
- Why is it valuable to fill out the Department and Manager fields for each user?
- Why is it important to use Smart Tags?
- How can I send a message to remind consumers of a training or document acknowledgement that is due outside of regular system reminders?
- What is the difference between an Admin and a Site-Admin?
- What is the difference between a MyVCM Auditor Connect Premier Partner and a MyVCM Auditor Connect Marketing Partner?
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Video Resources
- Live Training: Documents 2.13
- Live Training: MyVCM Groups
- Live Training: Smart Tickets (On Boarding/Off Boarding Tickets)
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System Settings & Billing
- How to Manage and Edit Configurable Lists
- Configurable Lists
- Managing Locations in MyVCM
- Plan & Billing Administration
- Branding MyVCM with Your Logo
- Configuring Single Sign-On for MyVCM using OAuth (Google or Office365/Azure Active Directory)
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Documents
- Document Access Control in MyVCM
- How to Export a Document?
- How to Upload an Image when Editing a Document
- How to Edit a Document
- How to Add a New Document
- How to Publish a Document
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Users & Groups
- How to Delete a User
- How to Add A New User
- How to On-board an Employee using an On-boarding Smart Ticket
- What is the difference between a deleting and deactivating a license?
- How to Deactivate a User
- How to Off-board an Employee using an Off-boarding Smart Ticket
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Training
- How to Create a Training
- How to Add a Quiz to a Training
- How to Publish A Training
- How to Edit a Published Quiz
- Training Submissions, Training Summary & Viewing MyVCM Training Certificates
- Single-Select Question-type
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Audits
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Collections
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Tickets
- Add new (ticket) template
- Ticket Approval Workflow
- Add (ticket) from template
- Forwarding a MyVCM ticket to JIRA or other ticketing systems
- How to Create a Ticket
- How to create a Nonconformance/CAPA Ticket
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Assessments
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Release Notes
- Release Notes: MyVCM 3.0 March 2022 Release
- Release Notes: 2.46.3.1 January 2022 Release
- Release Notes: 2.46.2 December 2021 Release
- Release Notes: 2.46.1 November 2021 Release
- Release Notes: 2.46.0 MyVCM Tickets Module Update
- Release Notes: 2.45.2 Patch Items